DOMESTIC SHIPPING POLICY
Shipment processing time
All orders are processed within 12-15 business days of receipt. Orders are not processed or shipped from Friday, 12 pm IST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
We provide free shipping.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Queens Drive Club is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside India.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the shipping carrier.
Queens Drive Club will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
Call +91 9999994420
Or alert us at firstname.lastname@example.org
We will file a claim with the shipping carrier. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.